Help

The quick answers. If yours isn't here, send us a message or email support@trainrove.com.

What exactly am I buying?

A single-day pass to one gym. There's no membership, no contract, no credits and nothing that renews. You pay once and train that day.

How do I get into the gym?

Your pass has a code and a QR code. Show it at the front desk on the day it's valid and they'll scan or type it in.

Can I get a refund?

Yes — contact us before you use the pass and we'll sort it out. Once a pass has been scanned at the gym it's been used, so it can't be refunded.

Why is there a service fee?

The gym sets the amount it wants to earn, and TrainRove adds a service fee on top so the gym receives its full price. You see both amounts itemised before you pay.

My pass says it's under review — what now?

That means the payment didn't confirm cleanly, so we've paused the pass rather than let you turn up to a gym that can't admit you. We look at every one of these by hand and email you.

I run a gym. How do I join?

Apply through Become a Founding Gym. You set your own price, keep your own memberships and get paid directly into your bank account.